Four years ago I enjoyed flying with Qatarairways. But quality of their service has been sinking since then. Also if I compare with other airlines which do not claim to be five star I see a lot of potential for improvement:
The food is awful:
On the last two flights I almost starved. The first meal was so awful that I could not eat it. On the second flight it was a little bit better, or I was hungry enough to force this crap down my throat. Sometimes you get a really delicious sandwich, but so far I haven’t found out the rules after which they serve it, seems to be random.
During the flight they give you lots of plastic glasses and dishes or plastic coated cardboard cups. This all fills the waste baskets during the flights. I have to eat the meal with plastic fork and knive too! Other airlines give you metal forks and knifes. But I guess they think for this awful food you don’t need proper tools.
Hilarious inflight entertainment system:
Every seat has an “Oryx Entertainment System” installed, with a decent selection of movies and music. It can also show world maps, flight information, the menu and other things. And it has a few games.
But this thing is very unresponsive and slow. In the fast forward or backward mode in a movie it shows maybe every 3 seconds a frame. It feels like 25 years old hardware. The menu card is always empty, they are too lazy to program it before the flight. But then before they serve the food they feel the urge to broadcast a pre-made menu movie to every display. How retarded is this?
Also during the flight they broadcast lots of unneeded things disturbing people watching movies. I have seen this stupid safety video at least 50 times, in two languages, one of them nobody speaks on board. Is it really too difficult to remember which passenger speaks which language and broadcast the right video in case he hasn’t already seen it? I also don’t want to see any advertisements, especially not for sports events or islamic schools. Stop all these broadcasts or make a switch to turn them on for whoever likes them!
After arriving in Doha for the transfer to the next plane you go through another security check. As if you could board the first plane without a check. This time they have stolen my nail cutter. German quality. Indestructable. They probably sent this dangerous weapon to ISIS. Now look at the following picture:
Yes, this is a wire cutter, but it is the most similar thing to my nail cutter which has not been stolen from me. So which of these tools is the most dangerous one? According to them it is the nail cutter. How retarded.
The new building sucks:
I’ve been two times in the new airport building now. You arrive at one end of it for this checking harassement. Then you have to find the gate for the second flight. The first time I was there my gate was on the other end of the building. So I had to walk the whole length of it. It felt like walking five kilometers. And there is no fucking train or taxi or anything else. There are some moving walkways but they don’t make the walk feel much shorter. Additionally they split the building into a left and right part. What a stupid design. Fly to Zürich and take the train between docks B and E to see how this is properly done.
The website is awful:
Booking flights is very slow. Not just slow, really sloooooowww. For each step you have to wait at least 20 seconds no matter how fast your computer or internet connection is or which time it is. It is always slow. Whats the reason for that? Don’t tell me it is the amount of data stored. Web search engines store much much more data and their response is at least 1000 times faster (if not ten or hundert thousand times).
And then their funny frequent flier website… For every thing you try to look up on this site you have to login, again and again. It shows you the data and immediately forgets your login. What a completely unusable bullshit.
The overall structure of the website should be improved too. Many informations are very difficult to find. Qatarairways is wasting my time with this crap!
All their female staff suffers from an overdose of makeup. They do not just look disgusting with their slimy faces, they damage their health. Stop forcing them to use makeup! Care for your staff and they will care for your airline!
To qatarairways I can only say: Sorry, but you lost all your five stars.
To everybody else I can just say, try choose another airline. You can probably find one with a better price quality ratio.
Wow, I stumbled upon a webpage made by people who are even more unhappy with Qatarairways than I am. There also seem to be some more things wrong in the desert. Especially how they treat their workersslaves.